About us
Who we are
SIA “Sonido” is a social enterprise that has provided outsourced call center services, telemarketing, and multichannel customer service for companies in various industries across the Nordic region and the international market since 2013.
Our social impact in Latvia is an additional value of our business model. It creates jobs for people from groups at risk of social exclusion and helps reduce loneliness in Latvia. Our clients value this social impact and reflect it in their sustainability reports.
Our social mission
Our business focus is call center services delivered through an inclusive working environment. Part of the company’s profit is directed to maintaining the social project “Parunāsim?”, which provides emotional support to lonely people.
Our values
We take responsibility
We are committed to the success of our employees and clients, and as a company we always take responsibility for our actions and words toward employees, clients, our external and internal environment, and the wider world.
We support
People and their different needs are at the center of our attention, and we seek to understand them in order to provide the right solution for both employees and clients. Employees with different life experiences and backgrounds are the key to our success.
We deliver
We help our clients solve complex situations and make everyday business simpler. We are accessible, open, and consistently reliable in quality.
Our partners
Team
Our Guidelines and Core Ethical Principles
Our philosophy sets forth the principles that guide our relationships with customers, employees, and business partners.
We understand that our actions affect society. It is our responsibility to actively contribute to protecting the environment around us.
In our daily work, we implement solutions that help save electricity, water, heat, and fuel. We also reduce paper consumption as much as possible and sort waste.
Through our everyday actions and attitude, we want to contribute to sustainable development and support the achievement of the UN Sustainable Development Goals.
UN Sustainable Development GoalsThe foundation of call center operations is building and maintaining trustworthy relationships with clients. The company has internal rules and procedures for cooperation with clients so that everyone knows how to act in different situations.
Clients are our priority, which is why we seek to understand their needs and provide the highest possible service quality. Employees have access to the client information necessary for their work.
We reserve the right not to start cooperation if a potential client does not align with the company’s values. Such matters are evaluated at management level.
Complaints, criticism, and suggestions for service improvement are reviewed immediately and professionally.
ConfidentialityClients trust us with their information, and we honour that trust by maintaining confidentiality and protecting personal data.
Communication with the mediaEvery employee represents the company, so communication must reflect the company’s values and be coordinated according to competence and the procedures defined by management.
Working with partners and competitorsWe view competition in a healthy way and strive to be better than our competitors, but we do not engage in unethical or unlawful practices and do not cooperate with those who could damage our reputation.
A healthy work environment is essential to the well-being of our employees. That is why we provide an accessible environment for all employees, including people with different types of disabilities.
Environmental accessibilityWorkspaces are introduced together with a manager or colleague so that the person can understand the surrounding environment. Workplace equipment is adapted to individual needs, ensuring accessibility and convenience.
If an employee has a guide dog, a suitable space is also provided, and colleagues are informed about the appropriate attitude and cooperation.
Working with a computerIf the job involves computer use, software, keyboard, and mouse are adapted according to the employee’s needs and the specific situation.
Work not involving a computerThe environment must be physically accessible and comfortable. During the first working days, duties are learned together with a colleague in order to identify possible obstacles in time and document them when necessary.
Special attention is paid to occupational safety instructions so that the employee understands them and can follow them safely.
LightingLighting intensity is adjusted according to the employee’s needs, especially in cases involving visual impairment or residual vision.
Contact us
Schedule a 30-minute online meeting
Book instantly via Calendly at your preferred time
BOOK A MEETINGSend us a message
We will reply by email within two business days. You can also contact us by phone at +371 22123355