SIA SONIDO PRIVACY POLICY
The purpose of this Privacy Policy is to provide a natural person – the data subject – with information about the purpose of personal data processing, the legal basis, scope, protection, and duration of processing at the time of data collection and during the processing of personal data.
1. Controller and Contact Information
1.1. The controller of personal data processing is SIA SONIDO, registration No. 40103664698, registered address: Silmaču iela 24A, Ķekava municipality, Baldone, LV-2125.
1.2. Contact information regarding personal data processing: phone +371 66047240, email: info@sonido.lv.
1.3. Contact information for reporting possible data protection breaches: phone +371 66047240, email: info@sonido.lv.
2. General Provisions
2.1. Personal data is any information relating to an identified or identifiable natural person.
2.2. This Privacy Policy applies to ensuring privacy and personal data protection in relation to:
2.2.1. natural persons – clients of SIA SONIDO (including potential, former and existing);
2.2.2. visitors of SIA SONIDO premises subject to video surveillance;
2.2.3. visitors of the SIA SONIDO website;
2.2.4. persons whose personal data is processed on social media in connection with SIA SONIDO marketing activities.
2.3. SIA SONIDO ensures the privacy of clients in accordance with Regulation (EU) 2016/679 and other applicable laws.
2.4. This Privacy Policy applies regardless of the form in which the client provides personal data.
3. Purposes of Personal Data Processing
3.1. SIA SONIDO processes personal data for the following purposes:
3.1.1. provision of information services and administration of payments;
3.1.2. debt recovery;
3.1.3. handling objections and quality control;
3.1.4. customer loyalty promotion and satisfaction measurement;
3.1.5. maintenance and improvement of the website;
3.1.6. business planning and analytics;
3.1.7. provision of information to public authorities in cases prescribed by law;
3.1.8. ensuring the safety of clients, employees and property;
3.1.9. ensuring the performance of cooperation partner contracts.
4. Legal Basis for Personal Data Processing
4.1. SIA SONIDO processes personal data based on the following grounds:
4.1.1. processing is necessary for the legitimate interests of SIA SONIDO;
4.1.2. processing is necessary for the performance of a contract or to take steps prior to entering into a contract.
5. Personal Data Processing
5.1. SIA SONIDO processes personal data using modern technology and available resources.
5.2. The client is informed about automated decision-making in accordance with applicable regulations.
5.3. Automated decision-making is carried out only during contract execution or with the client’s consent.
6. Personal Data Protection
6.1. SIA SONIDO ensures personal data protection by assessing privacy risks and implementing appropriate technical measures.
7. Disclosure of Personal Data
7.1. SIA SONIDO does not disclose personal data to third parties except:
7.1.1. with the client’s written consent;
7.1.2. within the framework of contract execution with cooperation partners;
7.1.3. to public authorities in cases prescribed by law upon justified request.
8. Transfer of Personal Data
8.1. Personal data transferred to third parties is ensured appropriate confidentiality.
8.2. SIA SONIDO has the right to transfer data to subcontractors for the execution of functions.
8.3. Written agreements are concluded with subcontractors regarding compliance with data protection requirements.
9. Access by Third Country Entities
9.1. Personal data is not transferred to countries outside the European Union and the European Economic Area.
10. Data Retention Period
10.1. Personal data is stored as long as contractual obligations, legal requirements or the client’s consent are valid.
10.2. After the retention basis expires, personal data is deleted. Audit records are stored for one year.
11. Client Rights
11.1. The client has the right to access their personal data and receive information about its processing.
11.2. The client may request correction, deletion, restriction or object to processing.
11.3. Requests can be submitted in person, with a secure electronic signature or by post.
12. Withdrawal of Consent
12.1. The client may withdraw consent at any time in the same manner as it was given.
12.2. Withdrawal does not affect processing carried out before withdrawal.
13. Commercial Communications
13.1. Commercial communications are sent only with the client’s consent.
13.2. The client may opt out by contacting info@sonido.lv or calling +371 27171061.
14. Other Provisions
14.1. SIA SONIDO has the right to make amendments to this policy by publishing them on the website.
14.2. The client has the right to submit a complaint to the Data State Inspectorate.